Delivery Policy

All orders are processed and shipped Monday to Friday (excluding Bank Holidays). Subject to stock availability, payment and any COVID-19 restrictions, we aim to process all orders within 24 hours of the order being placed.

All orders are fully tracked and should you have any questions at any point, please get in touch with us - hello@navygrey.co

We offer free worldwide shipping on all orders over £250. Giftcards by post are sent free to charge. 

UK Delivery

  • England, Wales and Scotland Standard Delivery with DPD/UPS - 1 to 2 working days - £6.50
  • Northern Ireland Standard Delivery with Royal Mail - 3 to 5 working days - £6.50
  • UK Premium Delivery with DPD - 1 working day - order by 1pm Monday to Thursday - £10.00 (Not available for Scottish Highlands, Isle of Man, Scilly Isles)
  • Premium Delivery for Weekend Orders - order by Midday on Sunday for Monday Delivery. (EXCLUDES gift wrapped items. No changes can be made to orders once placed on this service)
  • UK orders for orders under £60 - Standard Delivery with Royal Mail - 2 working days -£5.00

International Delivery 

Europe

IN LIGHT OF BREXIT, PLEASE NOTE THAT FOR ALL EU ORDERS WE DO NOT COVER THE DUTIES AND IMPORT VAT THAT WILL NOW BE LEVIED. These are costs paid for by the customer. To find out your likely costs, please check your country's government website for pricing and fees. If placing an order from the EU, do email hello@navygrey.co with your order number and we will refund you the UK VAT part of your order. Please also be aware that delays should be expected on all EU deliveries due to Brexit and COVID.

If you are in the EU and refuse your delivery we will have to deduct any return charges we incur plus the customs duty and EU VAT from your final refund, including the shipping fee. This does not affect your refund if you accept delivery and return at a later date in line with our returns policy. 

At the moment, we are able to ship to the following countries: 

  • Ireland, France, Italy, Spain, Denmark, Sweden, Austria, Germany, Netherlands, Czech Republic, Israel, Belgium, Poland, Hungary - 3 to 10 working days - £23.00

If you are from another EU country and would like to purchase a Navygrey jumper, please get in touch with us - hello@navygrey.co

    Rest of World

    • Canada, UAE, USA, Australia - 3 to 10 working days - £20.00
    • Japan, New Zealand, South Africa, Hong Kong, Singapore - £30.00

    Once you place an order

    • A preliminary confirmation will be sent by email when your order is placed - please check your delivery address and notify us immediately if there is an error. We cannot change delivery details once your package has been despatched.
    • Once your package is shipped, we will send you a second email with details on how to track your order.

    Sustainable packaging

    All of our packaging, from our factory - to our warehouse - to you - is plastic-free. We ship your items in a kraft cardboard box which is made from 100% recycled materials here in the UK. It is fully recyclable as well. 

    Taxes & Duties

    If purchasing outside of the UK, you may incur customs duties and VAT depending on your location. Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

    We cannot deliver to a PO Box, we can only deliver to a property address and cannot despatch your order without a local contact number for delivery. The phone number is required in order for customs to contact you regarding Tax/Duty charges if applicable.

    Please contact the Navygrey team if you have any questions - hello@navygrey.co