When your order is delivered depends on which shipping method you chose and/or what country your parcel is being delivered to. You can find our estimated shipping times on our website here. As a general rule, our standard delivery with DPD takes 1-2 working days or we have our Royal Mail standard delivery which takes 2-4 working days when you order by 1pm. Once your parcel has left our warehouse, you will receive a dispatch confirmation email which will include a tracking number so that you can see where your parcel is and what day it is estimated to arrive. We recommend that you fill in your phone number as well as your email at the checkout so that you can easily receive updates regarding the delivery of your order.

If you entered the wrong details, please contact us as soon as possible by emailing hello@navygrey.co  If the parcel has not been dispatched, we will be able to change your details before it is sent. Please note; we cannot change any details once your order has been dispatched – we often dispatch the same day so it’s important you contact us immediately.  

If you decide that you no longer want your Navygrey order, you can cancel your order by emailing hello@navygrey.co  Please note that if your order has been dispatched, we are unable to cancel the order. Therefore we advise you to send the order back to us once you receive it for a refund

Yes, we do offer Next Day Delivery. The cost for this is £10.00 in the UK. Standard delivery which is 1-2 working days is £7.00. You will see these options when you come to check out. For Next Day Delivery, orders must be placed by 1 pm Monday to Thursday. We cannot offer Next Day Delivery for any orders placed on a Friday due to the weekend.

Yes, we offer an exclusive 10% off code for all full priced orders when you sign up to our newsletter. Click here to sign up. Once you've done that, you'll be emailed an exclusive code to use at checkout. Please do check your spam filter as sometimes the email can get caught up in that. Please note, this code isn't valid on Repaired x Renewed or sale items.

If your tracking link states a delay with your parcel or the shipping date has passed, please contact us straight away at hello@navygrey.co. Please make sure you have checked your ‘safe place’ if you have this as an option with DPD or Royal Mail as well. Email us with your order number and we'll be in touch to assist you as soon as possible.

We offer UK Returns up to 30 days from receipt of your order. If you return your item(s) within 14 days of receipt of your order, we offer complimentary UK Returns.

However, if you return your item(s) after the 14 day window, there is a returns charge of £5.75 which will be deducted from the total amount of your refund.

Please visit our returns portal to create your return.

We request you obtain proof of postage from the Post Office when you drop your package off. You can use this tracking number to check the status of your return and we will also provide you with an update via email.

Additionally, please include your order confirmation when returning your item(s).

We endeavour to process returns as quickly as possible, but it can take up to 14 business days once they have arrived back with us. When your return has finished processing you will receive an email from us confirming your refund has been actioned. The funds should show in your bank account within 3-5 business days but can take longer depending on your bank/card provider. Please also note that refunds may not show as a recent new credit, but back to when the original purchase was made. Please contact your card issuer for further information.

We currently do not cover the duties and import VAT that will be levied on your purchases outside of the UK. These are costs paid for by the customer. The only exception to this is Germany where your order includes all necessary import costs and taxes within the final price.  

Once you order and we've shipped your jumper, the delivery company will request tax payment before they release the package to you. Once you have paid this, the courier will release your parcel. We are unable to predict what, if any, charges are incurred when your parcel arrives in the destination country and Navygrey has no control over any delays caused by customs charges.

Any incurred charges must be paid by the customer. As all international deliveries (including Ireland) are subject to customs & tax, we would recommend contacting the relevant customs authorities for clarification on what you can expect to pay.  

You may like to take a look at the following link where we outline all delivery and return policies.

We currently do not offer free international returns, but we do offer an extended period - 30 days - for our international customers. Please note that any custom duties, local sales taxes and handling charges are non-refundable. For international returns, please use our returns portal and select 'use your own shipping label'.

Our return address:Unit 2, Drakes Court
Eagle Road
Plymouth
PL7 5JY

We recommend you obtain a postage receipt as sadly we cannot accept responsibility for items lost in transit. Please note, we cannot accept exchanges for purchases outside of the UK. We ask that you return your item in the normal way and make a new purchase. 

If you are between sizes, usually you'll be able to go for either of the sizes you are between, they will just have a different fit.

For example, if you are a UK 10/12, you sit between our S and M. If you were looking for a more tailored, close fitted jumper, then we would recommend you go for the S. If you were wanting a more relaxed fit though, we would tell you to go for the M. Also, please do check our size and fit advice on the product pages to see whether you should size up or down depending on the style of knitwear and if you're still not sure, please email us - hello@navygrey.co.

At Navygrey, we encourage you to wash your knitwear less. We believe the longer you leave your knitwear without washing it, the more beautiful it will be. 

A good airing is usually enough but if you do decide to wash your knit, it must be hand wash only. All your Navygrey knit requires is a quick five-minute dip (no soaking) in a basin of cool water with a tiny amount of gentle detergent. 

Some brands use a chemical treatment to make their jumpers machine washable. We try to create knitwear with the lowest environmental impact possible. So please don't be tempted to wash your Navygrey jumper in the machine (even on the hand-wash setting). And never spin to speed up drying – this weakens the fibres and will misshape your garment. 

To help care for your knitwear, we have started A Wash Less, Air More Club. We'd love you to join us. 

Pilling (or bobbling) is an entirely natural process that is difficult to prevent with such soft wool. That's why we offer a complimentary wool comb with every knitwear purchase.

If this happens, just de-fuzz with a wool comb, soft clothes brush or lint roller. Lie your garment flat, hold it taut and gently comb in one direction to remove the bobbles. Try not to let the pilling build up, but don’t over comb either as this can break the fibres.  

Our knitwear is very soft indeed. We work with different types of wool and each has a slightly different feel. All wool softens with wear. We only use the highest quality premium certified fibres in our jumpers which keeps the softness - no blends. Each one is 100% natural and traceable.

If you are interested in a style but it is sold out in your size, then look for the 'Join the waiting list’ button on the product page.

As soon as the product is restocked you will be first to know.

If there isn’t an option to join the waiting list and your size says ‘sold out’, this means that this product is not due to be re-stocked and cannot be purchased. 

We know that this can be frustrating but please do read our blog here where we hope our honest note about stock issues goes some way to explaining why sometimes we just can't re-stock everything.

All measurements can be found on each of the product pages.

All measurements are approximate and taken when the jumper is lying flat. Measurements are shown in centimetres first and then inches.

We carefully check all of our products and would never knowingly send you anything that is faulty. If, however, you do notice a fault with your product, please email hello@navygrey.co immediately, with details of the issue along with images and we will get back to you as soon as we can to see what we can do to help.

The most common reason for random holes appearing in your knitwear is from moths. Sadly moths are extremely common and most people don’t realise they have them. It doesn’t need to be an ‘infestation’ - just one solitary moth can cause damage to your jumpers.

If you find a random hole in your jumper, this is most likely to be from a moth.

We always recommend storing your knitwear in our organic cotton bags that come with your purchase. Make sure the bag is sealed and your wardrobe door or drawers are fully closed. 

We do not have any shops or outlets, we sell directly online to customers from our website. We do offer free returns and exchanges in the UK so if the colour or fit doesn't seem quite right for you once you've received a product, we can change jumpers or refund you.

Occasionally we do take part in events and pop-up stores where a selection may be available. You will find this out by joining our mailing list or following us on instragram.

We are online only at the moment and as we are such a tiny company we cannot offer a phone service yet. The quickest way to contact us is on email at hello@navygrey.co or via our Instagram.

Yes, we do provide gift cards and you can shop them here.

Yes, we offer a giftwrapping service. At check-out, you will be offered the option to add gift-wrapping to your order.

We place each jumper in an organic cotton bag, wrap it up in grey recycled tissue paper. We tie the package together with natural twine and sprigs of lavender, and place it inside a shipping box. You can include your own personalised note - handwritten by our team on recycled card. Or leave blank to write your own message.