Answers to our most frequently asked questions.

UK Shipping

When your order is delivered depends on which shipping method you chose and/or what country your parcel is being delivered to. You can find our estimated shipping times on our website here. As a general rule, our standard delivery with DPD takes 1-2 working days. Once your parcel has left our warehouse, you will receive a dispatch confirmation email which will include a tracking number so that you can see where your parcel is and what day it is estimated to arrive. We recommend that you fill in your phone number as well as your email at the checkout so that you can easily receive updates regarding the delivery of your order.

International Shipping & Returns

We currently do not cover the duties and import VAT that will be levied on your purchases outside of the UK. These are costs paid for by the customer.  

Once you order and we've shipped your jumper, the delivery company will request tax payment before they release the package to you. Once you have paid this, please let us know and we will refund the UK VAT part of your order. We are unable to predict what, if any, charges are incurred when your parcel arrives in the destination country and Navygrey has no control over any delays caused by customs charges.

Any incurred charges must be paid by the customer. As all international deliveries (including Ireland) are subject to customs & tax, we would recommend contacting the relevant customs authorities for clarification on what you can expect to pay.  

You may like to take a look at the following link where we outline all delivery and return policies.

Product & Sizing

If you are between sizes, usually you'll be able to go for either of the sizes you are between, they will just have a different fit.

For example, if you are a UK 10/12, you sit between our S and M. If you were looking for a more tailored, close fitted jumper, then we would recommend you go for the S. If you were wanting a more relaxed fit though, we would tell you to go for the M. Also, please do check our size and fit advice on the product pages to see whether you should size up or down depending on the style of knitwear and if you're still not sure, please email us - hello@navygrey.co.

General Enquiries

We do not have any shops or outlets, we sell directly online to customers from our website. We do offer free returns and exchanges in the UK so if the colour or fit doesn't seem quite right for you once you've received a product, we can change jumpers or refund you.

Occasionally we do take part in events and pop-up stores where a selection may be available. You will find this out by joining our mailing list or following us on instragram.